Hercules Moving Company Inc

My wife and I have moved to Ottawa from Toronto two weeks ago. Doing business with HMC was a good decision and a pleasant experience overall. Jasleen Kaur , as our moving consultant, did a great job in minimizing our stress level during the whole process, by maintaining constant contact with us and providing us with accurate information and estimate. Both teams of movers were also very professional, quick and efficient. They called us an hour before their arrival both times, as Jasleen told us at the start.

To sum up, we highly recommend this company.

Daniel & Monik

Move size: 1 Bedroom Home Service cost: $4800

I needed to move a machine shop out of my father's basement and into my garage. I was turned away by one moving company, never received a response from another and was left with next to nothing moved by another company that said they could do the move and when the day came said the machines were too heavy so we'd have to totally dismantle them if we wanted them moved. Hercules sent a team of 3 awesome Lithuanian men and they simply amazed us! I will recommend this company to ANYONE I know making a move. Thank you guys!

Move size: Partial Move Service cost: $1800

When you are planning a move and need someone who is really "IN"...this company may seem to be what you are looking for.

They are INtransigent, INsulting, and, whether on your premises or in their offices, INcompetent.

Let's review this:

You are planning to have renovations done and need to have furniture removed, stored for a brief period, and then be returned. Everything has been discussed and agreed upon weeks in advance. A contract is in place.

You have retired after a lifetime of office work and are now 80 years old. You are divorced and have remarried.

Fifteen minutes before the truck arrives to begin the work you get a phone call and learn that Toronto police just called your ex-wife and informed her that your son is dead.

The truck arrives and your wife tells the men what just happened and that you are deeply upset.

The two men get to work, wrapping everything in blankets. They are slooooow and they apparently left their competence tool kit and instruction book back at the shop. Things sloooowly go out to the truck. Then comes the queen-size bed. The box spring gets stuck between the stairs and the overhang of the ceiling at the bottom. They jam it into the ceiling and the side wall, damaging both. They cannot move it and ask how it came in.They are told Leon's delivered it with no problem. Multiple times they tried to force it out, failing and jamming it each time, while also causing more damage. They took it back upstairs to see if it would go out a window, and after seeing the windows were too small, they brought it down again. Finally, after more than twenty minutes of repeated failures, they jammed it hard in place, called their company on their phone and then announced that it could not be done, so it would have to be left there.

Remember....you are an 80year old retired office worker, but despite the shock and intense upset you feel from just learning that your son is dead, you may still have a more active brain than these pseudo- "professional" movers, and you cannot deal with a box spring blocking the stairs after these twits depart, so you look at it for a few seconds, decide which angle would work best, and then ....in less than one minute, and working without their help, .....you extend your hands and use those aging office muscles to pull it free from its jammed position and out the door.

You pay the outrageous bill where charges are counted up for the time these men wasted and complain to the company by text message.

Then, enter someone whose quality of writing indicates a barely-passing grade for a Grade 10 student and who tells you that the "professional" movers disagreed with your description of events and that because of the problems those same "professional" movers had with the mattress they will not be returning it upstairs.. Apparently this student does not understand or recognize contracts., but he/she causes you immense upset as you are dealing with funeral details and now they are not only refusing to return the mattress, but he/she also says they will not accept any damage claim!

It turned out a different crew brought everything back and, after taking advice from you as to angles needed, they were able to get the box spring upstairs in only one minute.

They assembled the bed and mirror/dresser , were paid and they left. Good men, both of them, but they left behind a problem.

.

The next day, when you attempted to move the dresser/mirror to clean behind it, as you had done dozens of times before, the mirror fell to the floor, breaking a small section on one side. Upon examination it was seen that, where total eight mounting screws were required to properly mount and retain the mirror, only four had been used and those were not only of mixed head types, they were all smaller in both diameter and length than needed. This was the reason the mirror came off. . (All were #6 screws of one inch length)_

The break was about three inches in length, but you already knew the insulting grade 10 student is intransigent, so you accept that any claim will be denied, and you put the mirror back, using eight screws of correct size (#8 and one and a half inches in length) that all fit perfectly.. The cracked mirror is again secured in place and the dresser can again be safely moved.

Their pricing is about the same as a real professional moving company so, if some similar deplorable experience is what you are willing to pay for, go for it!

Move size: 3 Bedroom Home Service cost: $3000